Zapier Integration
Wire MotherBot into 6,000+ apps — fire Zaps when WhatsApp events happen, and send messages, templates or create contacts from any Zap.
Note
Zapier is an invite-only integration. Ask the MotherBot team to enable it for your organization — once invited, the Zapier card appears under Dashboard → Integrations.
What you can build
Triggers (start a Zap when something happens in MotherBot) — 38 in total, across:
- Messages — received, sent, delivered, read, or failed
- Contacts — created, updated, deleted, or opted out
- Conversations & desk — opened, resolved, CSAT rating received, agent assigned
- Broadcasts — started, completed, or paused
- Sequences — contact enrolled, completed, or exited early
- Chatbots & flows — chatbot triggered or completed, Flow submitted
- Sales Pipeline (a plan feature) — a deal created, moved to another stage, won, or lost
- Store & coupons — coupon redeemed, cart abandoned
- Links & ads — trackable link clicked, Click-to-WhatsApp referral
- Number health — quality rating changed, sending paused
- Templates — approved or rejected
- Payments — received or failed
- Calls — completed or missed
Actions & searches (do something in MotherBot from a Zap):
- Send a free-form WhatsApp message
- Send an approved template
- Create a contact
- Find a contact (search)
Step 1 — Get invited & grab your API key
1
Request access
Contact MotherBot support to invite your organization to Zapier. When it's enabled, open Dashboard → Integrations → Zapier.
2
Create an API key
Go to Dashboard → Settings → API Keys and generate a key. Copy it — this is how Zapier authenticates as your organization.
3
Open the private Zapier app
Use the invite link shown on the Zapier integration card to add the MotherBot Zapier app to your Zapier account.
Step 2 — Connect MotherBot in Zapier
1
Add the connection
In Zapier, create a Zap and pick MotherBot as the trigger or action app. When prompted to sign in, enter:
- API Key — the key from Settings → API Keys
- Instance URL — https://motherbot.io (only change this if you self-host MotherBot)
2
Test the connection
Zapier verifies the key immediately. A green check means you're connected.
Step 3 — Build a Zap
Example: text a Slack channel whenever a customer replies on WhatsApp.
- Trigger: MotherBot → Message Received.
- Action: Slack → Send Channel Message, using the message text and contact name from the trigger.
Or the reverse — send WhatsApp from another app:
Trigger: Google Forms → New Response
Action: MotherBot → Send Template
Phone = {{form.phone}}
Template= order_confirmation
{{1}} = {{form.name}}Warning
Sending a free-form message action only works inside the 24-hour customer-service window (the contact messaged you recently). To reach a cold contact, use the Send Template action with an approved template.
Tip
Message triggers use real-time REST hooks, so Zaps fire within seconds — no polling delay.