Frequently Asked Questions

We offer support via WhatsApp, email, and our Help Center, with priority support on higher plans. Our team helps with onboarding, WhatsApp API setup, template approvals, and any technical questions along the way.

Yes. Depending on your plan you can connect multiple WhatsApp numbers and manage them from one account, each with its own contacts, templates, campaigns, and team — ideal for agencies and multi-brand businesses.

We love feedback. Reach out through the Contact page or your in-app support channel with feature requests or bug reports. Many of our improvements come directly from customer suggestions.

Yes. Our visual flow builder lets you create chatbots by dragging and connecting nodes — send messages, ask questions, branch on replies, collect data, trigger integrations, and hand off to a human agent. No code required. You can also add AI-powered replies for natural conversations.

Yes. You can connect AI to your chatbot so it understands customer intent and responds naturally, answer FAQs automatically, and even handle voice calls with AI agents. You stay in control with fallbacks to human agents whenever needed.

Absolutely. Set up auto-replies, keyword triggers, drip sequences, and scheduled follow-ups. You can automate order confirmations, appointment reminders, abandoned-cart nudges, welcome messages, and more — all triggered by customer actions or time.

Yes. MotherBot runs on the official WhatsApp Business Cloud API by Meta. Your number stays verified, your messages are policy-compliant, and there is zero risk of bans that unofficial tools carry.

No. Connecting your WhatsApp Business account takes about 5 minutes with our guided flow, and chatbots are built by dragging blocks on a canvas — no code anywhere.

Yes — you can migrate an existing WhatsApp Business number or register a fresh one. Coexistence support even lets your mobile app and MotherBot work side by side.

The conversation is handed to your team instantly with full context — chat history, contact profile and notes. Agents reply from the shared live-chat inbox on web or mobile.

Simple monthly plans based on features and usage, starting free for 14 days. WhatsApp conversation charges from Meta are billed at cost — we add no markup.

MotherBot founded by Ankit Agrawal & Anand Nanda

MotherBot is owned and operated by Thinkbix Technologies, the parent company responsible for developing, maintaining, and supporting the MotherBot platform.

MotherBot was founded in Pune, Maharashtra with the vision of helping businesses automate customer interactions, streamline operations, and improve productivity through intelligent AI solutions. Built as a platform for AI chatbots, CRM automation, and business process automation, MotherBot serves as an AI-powered employee that can handle repetitive tasks, engage customers, and support business growth efficiently.

MotherBot was founded in 2026 with the mission of helping businesses automate customer engagement, CRM workflows, and business operations through AI-powered automation solutions.

No, MotherBot is currently self-funded and has not raised external funding. We are building and growing the platform independently while remaining focused on delivering high-quality AI automation solutions for businesses.

Customer support automation, lead generation, CRM automation, appointment booking, internal workflows, and more.

No coding skills not required to use MotherBot platform.

MotherBot headquarter located in Baner, Pune, Maharashtra 411045

Yes, MotherBot offers a partnership program with three tiers: Silver, Gold, and Platinum. Your partnership level is based on the number of customers you onboard. Partners can earn up to 35% recurring monthly commissions, providing a sustainable source of recurring income as their customer base grows.

MotherBot is an all-in-one WhatsApp CRM and marketing platform built on the official WhatsApp Business API. It lets businesses send bulk broadcast campaigns, build no-code chatbots and automation flows, manage a shared team inbox with live chat, run drip sequences, and connect WhatsApp to their favourite CRM and eCommerce tools — all from a single dashboard.

Sign up for a free account, create your organization, and connect a WhatsApp Business number through the guided onboarding. Once your number is verified with Meta, you can import contacts, create message templates, and send your first campaign — usually within a few minutes. No technical or coding knowledge is required.

No. Everything — chatbots, automation flows, broadcasts, and integrations — is built with a visual, no-code interface. Developers who want deeper control can also use our REST API and webhooks, but they are entirely optional.

Yes. You can create an account and explore the dashboard on our free tier. WhatsApp also gives every business a number of free service conversations each month. See the Pricing page for exactly what's included in each plan.

We integrate with popular CRMs and tools including HubSpot, Zoho, Salesforce, LeadSquared, Shopify, WooCommerce, Razorpay, Shiprocket, Google, Slack, Trello, Zapier, Zendesk, Zoho Desk, Zoom, and more. See the Integrations page for the full, up-to-date list. Developers can also build custom integrations with our API and webhooks.

Yes. We provide a REST API to send messages, manage contacts and templates, and trigger flows, plus webhooks that notify your systems in real time about incoming messages and events. Full documentation is available in the Developer Docs and API Reference.

Yes. With Shopify and WooCommerce integrations you can automatically send order confirmations, shipping updates, delivery notifications, and abandoned-cart reminders over WhatsApp — and with Shiprocket you can share live tracking links.

MotherBot integrates with a wide range of platforms and services, including Websites, WhatsApp, Instagram, Facebook Messenger, Telegram, Zoho Books, Zoho CRM, Zoho Desk, Salesforce, HubSpot CRM, Google Workspace, X (formerly Twitter), LeadSquared CRM, Slack, Trello, Twilio, Zapier, Zendesk, ElevenLabs, Zoom Meetings, Shiprocket, NoBroker, Housing.com, 99acres, MagicBricks, Shopify, WooCommerce, Razorpay, PayU, PayPal, Grok, ChatGPT, Claude, DeepSeek, Meta AI, and Google Gemini. In addition, MotherBot supports many more third-party integrations through a seamless one-click integration experience, making it easy to connect your existing tools and automate your business workflows.

Yes, MotherBot integrates with popular CRM platforms, including HubSpot, Zoho CRM, Salesforce, and LeadSquared. We also support custom CRM integrations to meet your specific business requirements.

Yes. You can send template-based broadcast campaigns to thousands of opted-in contacts at once, personalise them with variables (name, order ID, etc.), attach images, PDFs, and buttons, and schedule them for the optimal time. Delivery, read, and reply metrics are tracked in real time.

Not if you follow WhatsApp's rules: only message users who have opted in, use approved templates, keep content relevant, and make it easy to opt out. Our platform helps you stay compliant by enforcing templates, tracking opt-outs, and monitoring your quality rating so you can avoid restrictions.

Your daily limit is set by Meta's messaging tier, which starts at 1,000 unique customers per day and automatically scales up (to 10K, 100K, and unlimited) as you send quality messages and maintain a good quality rating. High volumes are fully supported.

Yes. WhatsApp requires that you obtain opt-in consent before sending business-initiated messages. Opt-in can be collected via your website, forms, checkout, or a prior conversation. The platform stores consent and lets contacts opt out at any time.

MotherBot charges a fixed monthly or annual subscription based on the plan you choose (with more contacts, agents, and features on higher tiers). This is separate from WhatsApp's own conversation charges billed by Meta. Visit our Pricing page for current plan details, or the WhatsApp Pricing page for Meta's per-conversation rates.

Yes, MotherBot offers a Free Forever plan designed for startups and early-stage businesses to help them build, test, and grow their ideas with AI-powered automation.

No. Meta charges its own per-conversation fee (which varies by country and conversation category — marketing, utility, authentication, or service). Those charges are billed through your WhatsApp Business account and are separate from your platform subscription. Our analytics show your conversation usage so there are no surprises.

We accept major credit and debit cards, UPI, and net banking through our secure payment gateway. Annual plans can also be arranged via invoice for enterprise customers. All payments are processed over encrypted, PCI-compliant infrastructure.

Yes. You can change your plan at any time from the billing settings. Upgrades take effect immediately, downgrades apply from the next billing cycle, and you can cancel whenever you like — your account stays active until the end of the paid period.

We'll notify you at 80% and 100% of your monthly limit. Messages beyond the limit are paused (not charged extra). You can upgrade your plan or purchase additional message packs.

Yes. Additional staff user seats can be added for ₹299/user/month. Enterprise plans include unlimited users.

Yes — we offer a 30% discount for verified NGOs and a 20% startup discount for companies under 2 years old with under 10 employees. Contact our sales team with proof of eligibility.

Subscription fees are generally non-refundable once a billing period begins, but we'll always work with you if something goes wrong. Please review our Terms of Service and reach out to support for any billing concerns.

Yes. All data is encrypted in transit and at rest, access is protected with role-based permissions, and we follow industry-standard security practices. WhatsApp messages themselves are end-to-end encrypted between users and WhatsApp. See our Privacy Policy for full details.

Yes. We support GDPR requirements including data access, export, and deletion requests, consent management, and data-processing safeguards. Read our GDPR and Privacy pages, or contact us for a Data Processing Agreement (DPA).

You do. Your contacts, messages, and campaign data belong to your organization. You can export your data at any time, and we never sell it or use it to contact your customers.

We take data security and privacy seriously. MotherBot uses industry-standard security practices to protect your data during storage and transmission. Access to customer data is restricted to authorized personnel only, and we continuously monitor and improve our security measures to help keep your information safe. We are committed to handling your data responsibly and in accordance with applicable privacy regulations.

Yes. That's a core benefit of the API. Your whole team can log in and handle conversations from one shared inbox on a single number, with assignment, internal notes, quick replies, and role-based permissions so nothing falls through the cracks.

Yes. Conversations can be assigned manually or automatically routed to the right agent or team. Supervisors can monitor workloads, reassign chats, and view performance analytics for each agent.

The WhatsApp Business app is a free mobile app meant for a single user and small volumes. The WhatsApp Business API (which powers this platform) is built for medium and large businesses: it supports multiple agents on one number, automated chatbots, bulk broadcasts to opted-in customers, template messaging, analytics, and integrations. There is no chat app to install — everything runs through our web dashboard.

During onboarding you'll link your Meta (Facebook) Business account and register the phone number you want to use. The number must not currently be active on the regular WhatsApp or WhatsApp Business app. Our step-by-step wizard walks you through verification with Meta, and our support team can assist if you get stuck.

You can, but the number must first be deleted from the consumer WhatsApp / WhatsApp Business app before it can be migrated to the API. Many businesses instead choose a fresh dedicated number for the API. We help you decide the best path during setup.

The green tick is an Official Business Account badge granted by Meta to notable, authentic brands. It is not required to send messages, but it builds trust. Eligibility depends on your brand's public presence and media coverage. Once your number is on the API and your Business is verified, you (or we, on your behalf) can submit a request to Meta for the green tick.

When a customer messages you, a 24-hour service window opens during which you can reply with free-form messages. Outside this window — or to start a new conversation — you must use a pre-approved message template. Our platform tracks each contact's window automatically and shows you a live countdown in the inbox.

Templates are pre-written message formats (for order updates, OTPs, reminders, promotions, etc.) that Meta reviews to prevent spam. You need an approved template to message customers outside the 24-hour window. You can create and submit templates directly from the dashboard, and approval usually takes anywhere from a few minutes to a few hours.