Terms of Service

These Terms of Service (the “Terms”) are an agreement between Thinkbix Technologies Private Limited (CIN U62099PN2025PTC238489), registered office Baner Business Bay, Baner, Pune, Maharashtra 411045, India, which runs MotherBot (“MotherBot”, “we”, “us”), and the business or person that uses MotherBot (“you”). They cover the MotherBot website, web app, mobile app, Chrome extension, plugins and APIs (the “Services”).

This document is an electronic record under the Information Technology Act, 2000 and the rules made under it, and does not need a physical or digital signature. It is published under Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the “IT Rules”).

These Terms include, by reference, our Privacy Policy, Data Processing Addendum, Cancellation & Refund Policy and Cookie Policy. If you have signed an order form or quotation with us, it also forms part of the agreement, and it wins where it conflicts with these Terms.

1. Accepting these Terms

You accept these Terms when you create an account, sign in, or use the Services. If you accept them for a company or other organisation, you confirm you have authority to bind it, and “you” means that organisation.

You confirm that you are at least 18 years old and able to enter into a contract under the Indian Contract Act, 1872, and that you use the Services for business purposes, not for personal, family or household use.

2. Your account

• Give us true and complete information, and keep it up to date.
• Keep your password and access tokens secret, and turn on two-step verification. Tell us at once at hello@motherbot.io if you think someone else has used your account.
• You are responsible for everything done through your account, including by team members and partners you give access to.
• Don’t share a login between people. Invite each team member with their own login instead.

3. Plans

• Free plan: free for as long as you use it, with the limits shown on our pricing page. It is not a trial and does not turn into a paid plan unless you choose one. The Free plan does not include integrations with other apps, or AI features that run on your own AI key (such as AI replies). It does include MotherBot AI, the in-app assistant that prepares setup for you, with a daily limit.
• Paid plans include the features and limits shown on the pricing page, or in your order form if you agreed different terms with us.
• Limits: when you reach a limit (for example contacts, messages or team members), you can’t add more until you upgrade or the limit resets. We may also limit use that puts the Services or other customers at risk.
• Changes: we may change plans, features or limits. If a change takes away something you are paying for, we will tell you at least 30 days in advance, and it will not apply until your next renewal.

4. Fees, GST and payment

• Prices exclude GST. 18% GST (or the rate in force at the time) is added to every payment and shown on your invoice. Add your GSTIN in Settings → Billing details to get a GST invoice you can claim input tax credit on.
• Automatic renewal: paid plans are subscriptions that renew automatically at the end of each monthly or yearly period, until you cancel. Payments are collected by Razorpay using the payment method you authorised, under the Reserve Bank of India’s rules for recurring payments, which include a notice from your bank or Razorpay before each charge.
• Upgrades start when the payment for the new plan succeeds. Downgrades and cancellations take effect at the end of the period you have already paid for, so you keep what you paid for until then.
• Failed payments: if a renewal payment fails, we will tell you and Razorpay will retry. If it still can’t be collected, we may move you to the Free plan or limit paid features until it is paid.
• Price changes apply from your next renewal, and we will tell you at least 30 days before.
• Questions about a charge must reach us within 30 days of the invoice date.
• Refunds are covered by our Cancellation & Refund Policy.

5. Charges from Meta and other providers

• WhatsApp charges are billed by Meta, not by us. Meta charges your Meta business account directly for WhatsApp messages and calls, at the prices Meta sets and changes. For example, Meta charges for marketing, utility and authentication templates, for replies after the first 1,000 on each number each month, and for business-initiated calls in 6-second pulses. These charges are separate from our fee, and we can’t change, waive or refund them.
• AI providers and other apps you connect (for example OpenAI, Google, Anthropic, Explorium or a CRM) bill you directly under your own account and terms with them.
• We are not a reseller or billing agent for Meta or any other provider. A change in their prices is not a reason for a refund of our fee.
• Features in MotherBot that estimate these costs are a guide only. Meta’s own invoice is final.

6. Your responsibilities for messages and data

You decide who you message, what you send and what data you keep about your customers. You are the Data Fiduciary for that data under the Digital Personal Data Protection Act, 2023 (the “DPDP Act”), and we process it for you under our Data Processing Addendum. You must:

• Give your customers a clear privacy notice and get their consent, or have another lawful ground under the DPDP Act, before you collect their data or message them.
• Message people on WhatsApp only after they have opted in to hear from you, as Meta’s rules require, and stop promptly when they opt out.
• Follow Meta’s WhatsApp Business Terms, Business Messaging Policy and Commerce Policy, including Meta’s rules on how AI may be used on WhatsApp, and keep a good quality rating with Meta.
• For SMS, follow the Telecom Regulatory Authority of India’s commercial communication rules, including registering your sender IDs and templates on the DLT platform and respecting the Do Not Disturb (NCPR) registry.
• Tell callers if you record or transcribe WhatsApp calls, and get their consent where the law requires it.
• Make it clear to your customers when they are talking to an automated chatbot or AI assistant, and check what your chatbots and AI replies say.
• Not process the personal data of children without verifiable consent from a parent or guardian, and not track, monitor or target advertising at children.
• Hold any licence or registration your business needs to sell or advertise what you sell (for example from SEBI, RBI, IRDAI, FSSAI or a drug regulator).
• Keep your own copies of anything you must keep for legal reasons, such as invoices or records you are required to retain.

7. What you must not do

As Rule 3(1)(b) of the IT Rules requires, you must not use the Services to host, display, upload, change, publish, send, store, update or share any information that:

1. belongs to another person and that you have no right to;
2. is obscene, pornographic, paedophilic, invasive of another person’s privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, relates to or encourages money laundering or gambling, or promotes enmity between groups on the grounds of religion or caste with the intent to incite violence;
3. is harmful to children;
4. infringes any patent, trademark, copyright or other proprietary right;
5. deceives or misleads the recipient about where the message came from, or knowingly and intentionally communicates misinformation or information that is plainly false and untrue or misleading;
6. impersonates another person;
7. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order; incites the commission of any cognisable offence; prevents the investigation of any offence; or insults another nation;
8. contains a software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
9. is, or advertises or promotes, an online game that is not allowed under Indian law, including real-money online games banned under the Promotion and Regulation of Online Gaming Act, 2025; or
10. breaks any law in force in India.

You also must not:

• send spam, unsolicited bulk messages, or messages to people who haven’t opted in or who have opted out;
• send phishing, scam, fraud or impersonation messages, or collect passwords, OTPs, card details or banking details by deception;
• buy, sell or use contact lists that people did not consent to;
• sell or promote anything Meta’s Commerce Policy or Indian law prohibits, such as illegal drugs, weapons, counterfeit goods, unlicensed financial, lending or investment services, or prescription medicines without the required licence;
• try to break, overload, probe, copy, scrape or reverse-engineer the Services, or get around any limit or security measure; or
• resell or sublicense the Services, or share your account, without our written agreement.

If you break this section, we may remove or disable access to the content, suspend or close your account, and report the matter to the authorities where the law requires. Breaking it may also break the law, including the IT Act and the Bharatiya Nyaya Sanhita, 2023.

8. Our role as an intermediary

For the messages, files and other content you send and store, MotherBot is an intermediary under section 2(1)(w) of the IT Act. We don’t start your messages, choose who receives them, or select or change what they say, and we claim the protection of section 79 of the IT Act. You remain the sender and are responsible for your content.

As the IT Rules require, we:

• remove or disable access to unlawful content within 36 hours of receiving a court order or a valid notice from the appropriate government agency;
• remove content that shows a person in a sexual act or in full or partial nudity, or impersonates them, within 24 hours of a complaint from that person or someone on their behalf;
• keep information about removed content, and about closed accounts, for 180 days, or longer if a court or authority asks, for investigation;
• provide information to authorised government agencies when the law requires, for the prevention, detection, investigation or prosecution of offences, and report cyber security incidents to CERT-In; and
• remind our users of these rules at least once a year.

To complain about content sent through MotherBot, write to our Grievance Officer (section 22).

9. AI features

• AI features (for example AI replies in chatbots, suggested replies, and call summaries) produce text automatically. It can be wrong, incomplete or inappropriate. Check it before you rely on it, especially for anything legal, medical, financial or about prices and offers.
• You are responsible for what your chatbots and AI assistants say to your customers.
• AI features run on the provider you connect, under its terms. We don’t use your data or your customers’ messages to train AI models.
• MotherBot AI, the assistant inside the app, only prepares drafts — templates, WhatsApp Flows, chatbots, workflows, contacts and segments. Nothing is created until you check a draft and press its button, and it cannot send messages, delete anything or switch anything on. Check every draft before you create it, especially prices, offers and what a chatbot will say. It runs on our own AI provider (listed as a sub-processor in our Privacy Policy) within a daily limit, or on your own AI key if your plan includes AI and you have added one, in which case your provider bills you for that use.

10. Apps, the Chrome extension and plugins

We give you a personal, non-exclusive, non-transferable licence to install and use the MotherBot mobile app, Chrome extension and plugins to access the Services while your account is active. If you install the mobile app from the Apple App Store, Apple’s standard licence agreement also applies. Apple, Google and other app stores are not responsible for the apps or for supporting them.

11. Your data

• You own your data. We use it only to provide the Services to you, as our Privacy Policy and Data Processing Addendum describe.
• We keep it while your account exists. Data is not deleted on a timer, apart from the short-lived records the Privacy Policy lists (for example call details after 14 days and activity records after 90 days).
• You can export your contacts, reports and other data from the Services at any time.
• When you delete your account, your workspace is erased permanently and can’t be recovered, so export anything you need first.
• Keep your own backups of anything important to your business. Like any online service, MotherBot can fail.

12. Services from Meta and other companies

MotherBot works through the official interfaces of Meta (WhatsApp, Instagram, Messenger) and of the other services you connect. Those companies are not part of MotherBot, and we don’t control them. They can change prices, rules, features or quality ratings, limit your account, or stop a service. That is outside our control and is not a breach of these Terms by us. We will make reasonable efforts to keep our integrations working when they change.

Meta may restrict or ban your WhatsApp number or business account under its own rules. We can’t reverse Meta’s decisions, but we will help you understand them where we can.

13. Availability and changes

We work to keep MotherBot available at all times, but we don’t promise it will be uninterrupted or free of errors. We may need to pause it for maintenance, security or reasons outside our control. We may add, change or remove features. Features marked “beta” or “preview” are provided as they are and may change or end.

14. Suspension and closing an account

• You can cancel your plan or delete your account at any time from Settings.
• We may suspend or close your account, or part of it, if you break these Terms, a law or Meta’s rules; if Meta tells us your use breaks its rules; if payments are overdue; if your use risks harm to others, to the Services or to other customers’ WhatsApp numbers; or if a court or authority requires it. Where it’s practical and lawful, we will warn you first and give you a chance to fix the problem.
• If we close your account for a reason other than your breach, you can ask us within 30 days to let you export your data, and we will refund any fees you paid in advance for the unused period.
• Sections 5, 6, 11 and 15 to 21 continue to apply after your account is closed.

15. Intellectual property

MotherBot, its software, design and logos belong to us and are protected under the Copyright Act, 1957 and the Trade Marks Act, 1999. These Terms don’t give you any ownership of them. You keep all rights in your content and data, and you give us permission to host, copy, process and send it only as needed to provide the Services. If you send us ideas or feedback, we may use them without owing you anything. We won’t use your name or logo in our marketing without your permission.

16. Confidentiality

Each of us will keep the other’s non-public information confidential, use it only for this agreement, and protect it with reasonable care. This doesn’t apply to information that is public through no fault of the receiver, that the receiver already had or developed independently, or that must be disclosed by law (with notice to the other party where the law allows).

17. Disclaimer

Apart from the promises we make in these Terms, the Services are provided “as is” and “as available”. To the extent Indian law allows, we don’t give any other promise or warranty, including that the Services will suit a particular purpose, that messages will be delivered or read, or that your WhatsApp number will keep a particular quality rating or limit.

18. Limits on our liability

• We are not liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data, however it arises.
• We are not liable for what you send, for charges from Meta or other providers, or for anything Meta, other providers, regulators or authorities do to your account or business because of how you used the Services.
• Our total liability under or in connection with these Terms, for all claims together, is limited to the greater of (a) the fees you paid us in the 3 months before the event that caused the claim, and (b) ₹5,000.
• Nothing in these Terms limits liability for fraud, or any liability that can’t be limited under Indian law.

19. Indemnity

You will compensate us, and our directors, employees and agents, for any claim, penalty, fine, loss or reasonable legal cost that arises from: content you send or store through the Services; your breach of these Terms, the law, or Meta’s or another provider’s rules; your failure to get consent from or give notice to your customers; or your breach of anyone’s rights. We will tell you promptly about any such claim and let you take part in defending it.

20. Events outside anyone’s control

Neither of us is responsible for failing or being late to do something because of events beyond reasonable control, such as natural disasters, epidemics, war, riots, government action, power or internet failures, cyber attacks, or failures or changes of Meta or other providers’ services. This doesn’t excuse payment of fees already due.

21. Law and disputes

• These Terms are governed by the laws of India.
• If a dispute arises, we will first try to settle it in good faith. Write to hello@motherbot.io with the details.
• If it isn’t settled within 30 days, either of us may refer it to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by agreement between us (or, if we can’t agree, as that Act provides). The seat and venue will be Pune, Maharashtra, and the arbitration will be in English. The award will be final and binding.
• Subject to arbitration, the courts at Pune, Maharashtra have exclusive jurisdiction, including for urgent interim relief.
• If, despite section 1, a court finds you are a consumer, nothing in these Terms takes away your rights under the Consumer Protection Act, 2019.

22. Grievance Officer

Under Rule 3(2) of the IT Rules and the Consumer Protection (E-Commerce) Rules, 2020:

• Grievance Officer, Thinkbix Technologies Private Limited
• Email: hello@motherbot.io
• Address: Baner Business Bay, Baner, Pune, Maharashtra 411045, India
• Hours: Monday to Friday, 10 am to 6 pm IST (except public holidays)

We acknowledge complaints within 24 hours and resolve them within 15 days. Complaints about content shown or sent without a person’s consent in a sexual or nude context are acted on within 24 hours.

23. General

• Changes to these Terms: we will tell you about significant changes by email or in the app at least 14 days before they take effect, unless a law requires a faster change. If you keep using the Services after that, the new Terms apply. If you don’t agree, you can cancel before they take effect.
• Notices: we send notices to the email address on your account or in the app, and you send them to hello@motherbot.io. You agree to receive communications from us electronically.
• Transfer: you may not transfer this agreement without our written consent. We may transfer it to a company that takes over our business, and we will tell you.
• Whole agreement: these Terms, the documents they include, and any order form are the whole agreement between us about the Services.
• Severability: if a court finds part of these Terms unenforceable, it is changed as little as needed to make it enforceable, and the rest stays in force.
• No waiver: if we don’t enforce a right straight away, we can still enforce it later.
• Independent parties: nothing in these Terms makes either of us the other’s partner, agent or employee.