How it works
Three steps to a business that answers itself
No implementation project, no developer, no change to the number your customers already message. Connect it, teach it your business, go live — usually inside a single working day.
Connect your WhatsApp number
Bring an existing WhatsApp Business number across or register a fresh one — the guided flow handles the Meta side. Coexistence keeps the WhatsApp app on your phone working at the same time, so nothing goes dark during the switch.
- Existing number or a new one
- Guided Meta embedded signup
- Coexistence with the mobile app
- Number health watched from hour zero
Teach it your business
Upload your policies, catalogue and FAQs so the AI answers in your own words. Draft the templates you'll broadcast, import your contacts, and lay out the first bot by dragging blocks onto a canvas. There is no code anywhere in this step.
- Knowledge base upload
- Drag-and-drop bot canvas
- Template drafting and submission
- Contact import with field mapping
Go live and read the numbers
Flip the switch. Conversations start answering themselves, broadcasts go to the segments you built, payments land inside the chat, and the dashboard traces every rupee back to the ad, template or agent that produced it.
- One-click go-live
- Live delivery and read tracking
- Revenue attribution per source
- Alerts when something needs a human
One conversation
Sixty seconds, traced end to end
A customer taps an ad and buys. Here is every step in between — who did it, and how long it took.
- 00.0sCustomer· 00.0s
Taps a click-to-WhatsApp ad
The chat opens pre-filled. The ad, campaign and creative ride along with it — so this conversation is attributable from its very first millisecond.
- 00.2sPlatform· 00.2sOnly here
Contact matched, profile assembled
Number canonicalised, the existing record found (or created), tags and past orders attached, and the free 72-hour ad reply window flagged on the thread.
- 00.4sAI· 00.4s
The bot answers — from your own documents
Not a generic model guess: the answer is grounded in the catalogue, policies and FAQs you uploaded, with the stock position read live from your store.
- 08sCustomer· 08s
Fills in a native WhatsApp Flow
Size, delivery pin code and preferred slot, collected on Meta's own multi-screen form — inside WhatsApp, with no browser and no drop-off.
- 12sPlatform· 12sOnly here
A coupon is created inside your store
The 10% code sent in the chat is written into Shopify or WooCommerce at that moment, so it genuinely comes off the total at checkout — and the resulting order is tied back to this message.
- 45sCustomer· 45s
Pays without leaving the thread
A Razorpay request appears as a card in the conversation. One tap, paid, receipt posted straight back into the same chat.
- 46sStore· 46s
Order created and confirmed
The order lands in your store, the confirmation template goes out automatically, and the rest of the lifecycle — packed, shipped, out for delivery — follows on WhatsApp.
- 52sTeam· 52s
Handed to a human, with everything attached
The one thing the bot won't decide — a delivery-window exception — goes to an agent with full history, notes and order context. The SLA timer starts at the handoff, not at the first message.
- Day 2Platform· Day 2Only here
A personalised image goes out
A Canva brand template is autofilled with this customer's name and order, rendered, and sent as the message itself. Every recipient gets different artwork.
- Day 5Platform· Day 5Only here
Review request — then the follow-up stops itself
A Google Business Profile review request goes out after delivery, and the drip sequence behind it halts the instant the customer replies. Nobody already talking to you gets nagged.
- AlwaysPlatform· Always
All of it lands in analytics
Ad → chat → coupon → order → review, joined into one attributable path. That is the number you take into next month's budget meeting.
Week one
What the first seven days actually look like
No implementation project and no professional-services line item — this is the ordinary path most accounts take.
Connected
Number live, webhooks subscribed, team invited, and the first test conversation answered by the bot.
Answering
Knowledge base indexed. The FAQ bot handles the routine half of your inbound without supervision.
Selling
First segmented broadcast goes out. Payments start closing inside the thread while the number warms up on its ramp.
Compounding
Drips, cart recovery and review requests run on their own. Analytics has a full week of attributed revenue to show you.
Where it starts
Eleven ways in, one inbox
Whichever your customer picks, the conversation opens against the same contact record with the same automations behind it.
Under the hood
The machinery that makes it possible
Most WhatsApp platforms can do the first three steps of that conversation. These are the pieces that carry the other eight.
When they call instead of typing
An AI voice agent answers the WhatsApp Business call in real time, resolves or routes it, and files a transcript, summary and score. Everything else continues unchanged.
Why the sending never gets you restricted
Number Health Guardian watches your quality rating, warms new numbers up on a ramp, caps per-number volume, and trips a breaker before Meta does it for you.
When WhatsApp can't deliver
The same message goes out over SMS, RCS or email automatically, and the reply returns to the same thread with a channel tag. Telegram, LINE and Viber sit alongside.
Proof you had permission
An audit-ready consent ledger with CSV export, plus automatic STOP/START handling built for India's DPDP Act and TRAI rules — not bolted on afterwards.
The same inbox in your pocket
Native iOS and Android apps with CallKit calling, push that always rings, Home Screen widgets and a Live Activity that follows a broadcast as it sends.
When you want to build on it
38 webhook events, a documented v1 REST API, Zapier and Make, a Chrome extension and a Google Sheets / Excel sender for the workflows nobody predicted.
Go deeper
Pick a module and read how it works
Each has its own walkthrough — the screens, the settings, and the decisions you'll be making.
Who runs this
The same three steps, in fifteen kinds of business
Get started
Start with step one — it takes about five minutes
Connect your number free for 14 days. If you get stuck, a real person will do the setup call with you.