Buyer's guide · eCommerce
The best WhatsApp automation for online stores: carts, COD and order updates
For an Indian online store, the best WhatsApp automation recovers abandoned carts, confirms COD orders before they ship, keeps shoppers posted from order to delivery, and sends coupons that actually work at checkout. MotherBot connects to Shopify and WooCommerce and does all four, with quiet hours and daily limits so no shopper is messaged too often.
Updated 27 October 2026. Competitor prices quoted from each vendor’s own pricing page, checked 3 September 2026.
At a glance
The short version. Every row links to the detail below.
| Tool | Best for | Starts at | Free plan |
|---|---|---|---|
1. MotherBot | Shopify and WooCommerce, end to end | ₹0 · Free Forever | Yes |
2. Zoko | Deep WhatsApp commerce | $49.99/mo · Starter | No |
3. Interakt | Catalogues and payments, unlimited agents | ₹0 · Starter | Yes |
4. Wati | Shopify for small teams | $49/mo · Growth | No |
5. respond.io | Global stores on many channels | $79/mo · Starter | No |
6. AiSensy | A low-cost start for small stores | ₹0 · Free Forever | Yes |
We make MotherBot, so it’s first on our own list — read it knowing that. To keep it fair, every competitor figure is quoted from that company’s own page, “Not published” means they don’t say (not that they can’t), and each card names where the tool is weaker, ours included.
What to look for
01
A cart recovery ladder
Two or three reminders, each with its own delay, message and optional discount — stopping the moment the shopper buys.
02
COD confirmation
Confirm or Cancel buttons before you ship, so fake and doubtful COD orders never leave the warehouse.
03
The whole order journey
Confirmed, shipped, out for delivery, delivered and refunded, without anyone pressing send.
04
Coupons that redeem
A code sent on WhatsApp should exist in your store's checkout — and the orders it brings in should be tracked back.
05
Limits that protect your number
Quiet hours, a daily cap per shopper and automatic opt-out, so automation never turns into spam.
06
Selling inside the chat
A product catalogue, carts sent in WhatsApp, payment links and AI that finds the right product.
The list
1. MotherBot
Ten channels, one inbox, built in India
Best for: Shopify and WooCommerce, end to end
A three-step cart recovery ladder with discount codes created live in Shopify, COD confirmation with auto-cancel, every order update, win-backs, back-in-stock alerts and review requests. All store templates go to Meta for approval in one click, and coupon orders are tracked back. Store integrations need a paid plan, and AI product search is on the top plan.
- Free Forever
- ₹0
- Spark
- ₹2,499/mo
- Growth
- ₹4,499/mo
- Infinity
- ₹6,499/mo
Monthly prices, plus GST. No card for the free plan; nothing expires.
See all plans2. Zoko
Commerce-led, per-conversation
Best for: Deep WhatsApp commerce
Catalogue messaging and a chat widget aimed squarely at selling, with unlimited agents on its entry plan. That entry plan adds a markup to every chat, so check it against your order volume.
- Starter
- $49.99/mo
- Plus
- $79.99/mo
- Elite
- $139.99/mo
From Zoko's own pricing page. Instagram is published as a $9.99/month platform fee. WhatsApp's own rate card is separate on both platforms.
MotherBot vs Zoko3. Interakt
Unlimited agents, WhatsApp-led
Best for: Catalogues and payments, unlimited agents
Catalogues and payments on its Growth plan, and no per-agent charge on any paid plan. Branching chatbot flows start on its Advanced plan.
- Starter
- ₹0
- Growth
- ₹2,799/mo
- Advanced
- ₹3,799/mo
From Interakt's own pricing page, plus taxes. WhatsApp's own per-message charges are separate on both platforms.
MotherBot vs Interakt4. Wati
Low entry price, tight seats
Best for: Shopify for small teams
Shopify integration from its Pro plan and a long track record. Its entry plan stops at three people.
- Growth
- $49/mo
- Pro
- $99/mo
- Business
- $399/mo
From Wati's own pricing page at annual billing; monthly rates in brackets. Meta's charges are separate on both platforms.
MotherBot vs Wati5. respond.io
Global multi-channel inbox
Best for: Global stores on many channels
Publishes commerce features across more channels than anyone else here. Priced in dollars, with broadcasts and workflows from its Growth plan.
- Starter
- $79/mo
- Growth
- $159/mo
- Advanced
- $279/mo
From respond.io's own pricing page, annual billing. Contact overage $12 per 100 on Growth, $15 per 100 on Advanced; AI credits $15 per 1,000.
MotherBot vs respond.io6. AiSensy
Cheapest entry, AI sold separately
Best for: A low-cost start for small stores
The lowest paid price of the Indian tools here. The chatbot builder and AI agent are monthly add-ons, so add them before you compare.
- Free Forever
- ₹0
- Basic
- ₹1,500/mo
- Pro
- ₹3,200/mo
From AiSensy's own pricing and help-centre pages. Excludes GST. WhatsApp's own per-message charges are separate on both platforms.
MotherBot vs AiSensy
Five automations every store should switch on
These pay back fastest for most Indian D2C brands, roughly in this order.
COD confirmation. Ask before you ship. Every cancelled fake order is a return you don't pay for.
Abandoned cart recovery. A reminder within the hour, a second the next day, a small discount on the last.
Order and shipping updates. Fewer 'where is my order' calls, and a reason for shoppers to save your number.
Review request. A few days after delivery, while the product is new.
Win-back. An offer for customers who haven't ordered in a few months.
Is it allowed to message shoppers automatically?
Yes, on the official WhatsApp Business API, with approved templates, to shoppers who agreed to hear from you — usually a tick box at checkout. Cart and COD messages go to people who haven't written to you first, so they must be templates; free text is only allowed inside the 24-hour window after a shopper's message.
Meta charges per delivered message and bills your own WhatsApp Business Account. Order and COD updates are utility messages, which cost far less than marketing; cart reminders and offers are marketing. Our WhatsApp rates page lists the current prices.
Questions people ask
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