Every update, before they ask for it
Real-time shipment updates, exception handling and digital POD — pushed on WhatsApp, and by SMS when it can't get through. WISMO calls down 80%.
- Live Tracking
- Delivery Alerts
- POD Collection
- Exception Handling
- SMS Fallback
↓ 80%
WISMO Calls
93% rate
First Delivery
The current cost
What logistics & delivery teams lose to manual messaging
WISMO Call Overflow
'Where is my order?' calls flood call centers, increasing costs and wait times.
Failed First Deliveries
Customer not home = failed delivery = re-attempts = higher cost per shipment.
No Exception Communication
Delays and exceptions not communicated proactively cause customer frustration and complaints.
Manual POD Process
Paper-based proof of delivery is slow, error-prone, and hard to dispute.
Figures are typical results reported by logistics & delivery customers. Your own numbers will depend on volume, list quality and how much you automate.
Getting started
Three steps to live
We set the playbook up with you — you don't start from an empty account.
- 1
Integrate Your TMS
Connect your transport management system via webhook. Every shipment event triggers instant WhatsApp notifications.
- 2
Proactive Updates
Auto-send pickup, in-transit, out-for-delivery, and delivered messages. Handle exceptions before customers complain.
- 3
Digital POD & Feedback
Collect digital proof of delivery and post-delivery ratings — reduce disputes and build trust.
The playbook
What we build for logistics & delivery
Configured and ready on day one, then tuned to how you actually work.
Real-time Tracking Updates
Auto WhatsApp alerts at every milestone: picked up, in-transit, out for delivery, and delivered.
Delivery Exception Alerts
Instantly notify customers of delays, address issues, or weather disruptions — before they call you.
Delivery Rescheduling
Customers can reschedule or redirect to pickup hub via WhatsApp — zero call center involvement.
Digital POD Collection
Delivery agent sends photo confirmation via WhatsApp. Signed POD stored digitally — dispute-proof.
COD Collection Automation
Automated COD payment links sent pre-delivery — reduce cash handling and failed COD attempts.
Delivery Rating Collection
Post-delivery rating collection with smart escalation for negative ratings to operations team.
In practice
Three situations you'll recognise
The situation
Call center receives 2,000 WISMO calls daily — costs spiraling
What MotherBot does
Proactive WhatsApp updates at every milestone + self-serve 'Where is my order?' chatbot
The result
WISMO call volume dropped 80% in 30 days
The situation
30% of deliveries fail first attempt — customer not home
What MotherBot does
Morning WhatsApp alert with ETA + one-tap reschedule or hub redirect option
The result
First delivery success rate improved from 70% to 93%
The situation
COD collections failing — riders carrying cash is risky
What MotherBot does
Pre-delivery WhatsApp message with UPI payment link — collect before rider arrives
The result
COD fraud eliminated, collections 100% digital
“WISMO calls dropped 80% in month one. Our NPS jumped 22 points. MotherBot saved us ₹40L/year in call center costs.”
Get started
Run the logistics playbook on your own number
Free forever, no card, and we’ll configure the flows on this page with you before you decide anything.