Cancellation & Refund Policy

1. How MotherBot is delivered

MotherBot is online software. There is nothing to ship. Your plan is active on your account as soon as your payment succeeds, and you get an email and a GST invoice for it. If your plan isn’t active within 30 minutes of a successful payment, write to hello@motherbot.io with your payment reference.

2. The Free plan

The Free plan costs nothing and needs no card. Nothing is charged unless you choose a paid plan.

3. Cancelling a paid plan

• Cancel any time on the Billing page with Cancel subscription, or write to hello@motherbot.io from the email address on your account.
• Your plan stays active until the end of the monthly or yearly period you have already paid for. After that you won’t be charged again, and your account moves to the Free plan.
• Changed your mind before the period ends? Press Resume plan on the same page, and nothing changes.
• Your data stays in your account after a cancellation. It is only erased if you delete your account.

4. Changing plans

• Upgrading starts the higher plan as soon as its payment succeeds.
• Downgrading takes effect at the end of the period you have paid for, so you keep the higher plan until then. We don’t refund the difference for the current period.

5. When we refund

We refund the full amount, including GST, if:

• you were charged twice for the same period;
• you were charged after you cancelled, for a period after the cancellation took effect;
• you were charged a wrong amount (we refund the difference);
• your payment succeeded but your plan was never activated and we couldn’t fix it within 3 working days of you telling us; or
• we close your account for a reason that isn’t your breach of our Terms. In this case we refund the unused part of the period you paid for in advance.

6. When we don’t refund

• The unused part of a monthly or yearly period after you cancel or downgrade yourself.
• Periods in which you had access to the plan but didn’t use it.
• Accounts suspended or closed because you broke our Terms, the law, or Meta’s rules.
• Charges from Meta for WhatsApp messages and calls, and charges from AI providers or other apps you connect. They bill you directly, so ask them about refunds.
• Changes, limits or bans that Meta or another provider applies to your account or number.
• Add-ons or custom work already delivered, unless your order form says otherwise.

7. How refunds are paid

• Ask for a refund within 30 days of the charge, at hello@motherbot.io, with your payment reference.
• We reply within 3 working days. Once we approve a refund, we start it within 7 working days.
• Refunds go back to the payment method you used, through Razorpay. Your bank may take 5 to 10 more working days to show it.
• We issue a GST credit note for every refund that includes GST (18%).

8. Questions and complaints

Write to hello@motherbot.io. If you’re not satisfied with our answer, contact our Grievance Officer:

• Grievance Officer, Thinkbix Technologies Private Limited
• Email: hello@motherbot.io
• Address: Baner Business Bay, Baner, Pune, Maharashtra 411045, India

We acknowledge complaints within 48 hours and resolve them within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.