Feature Deep Dive
Team & Staff
Invite agents, assign roles, manage workload and track team performance
6
Steps to set up
10+
Key features
6+
Industries served
6+
Use cases
Step-by-step walkthrough
Click any step — the dashboard preview updates live to match
01
Invite your team members
Go to Staff → Invite. Enter email addresses. Each team member gets an invite email with a secure link to set up their account under your organisation.
02
Assign roles and permissions
03
Agents appear in the live chat queue
04
Monitor real-time workload
05
Track individual performance
06
Manage at scale
MotherBot — Staff & Team
Invite Team Members
Email address
sneha@company.com
Role
Admin
Agent
Viewer
Send Invite
Invite email sent with secure setup link
Step 1 of 6 — Invite your team members
Everything included
All features available in the Team & Staff module
Role-based access (Admin/Agent/Viewer)
Email invitation flow
Auto-assign conversations
Round-robin routing
Per-agent analytics
Online/away status
Working hours configuration
Team grouping
Escalation rules
Activity audit logs
Common use cases
01
Customer support team02
Sales agent management03
Multi-department routing04
Shift-based coverage05
Remote team management06
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Every part of MotherBot works together seamlessly