Growth plan and up
Shiprocket + WhatsApp
Turn shipping updates into WhatsApp conversations
Track shipments, check courier serviceability and rates, create shipping orders, and send out-for-delivery & delivered alerts to customers — all from WhatsApp chatbot flows.
What it does
Everything the Shiprocket connection handles
Live shipment tracking by AWB — status, location and ETA into variables
Courier serviceability & cheapest-rate check between two pincodes
Create shipping orders directly from chatbot flows
Auto out-for-delivery and delivered WhatsApp notifications
Cancel orders and look up order status from live chat
5 chatbot nodes: Track Shipment, Check Serviceability, Create Order, Get Order, Cancel Order
Per-account API-user login — no complex OAuth setup
In the chatbot builder
5 nodes you can drag into any flow
These appear in the visual builder the moment the integration is connected — no code, no webhook plumbing.
Setup
How you connect it
Most teams are through this in under ten minutes.
- 1
Create an API User
In Shiprocket → Settings → API → Configure, create an API user with its own email and password (separate from your dashboard login).
- 2
Connect in 2 Minutes
Enter the API user email and password in MotherBot → Integrations → Shiprocket. We verify and connect instantly — the token auto-refreshes.
- 3
Set Shipping Defaults
Configure your default pickup location, package weight and dimensions, and delivery-update message templates.
- 4
Add Chatbot Nodes
Drag the 5 Shiprocket nodes into any chatbot flow to build tracking, serviceability, and order-management automations.
What people build
Three things teams set up first
Live Order Tracking Bot
Customer types 'track my order' → chatbot fetches live Shiprocket status by AWB → replies with current location, status and estimated delivery date.
Serviceability Check
Before checkout, chatbot checks if the delivery pincode is serviceable and returns the cheapest courier and shipping rate — reducing failed orders.
Delivery Notifications
As shipments move to out-for-delivery and delivered, customers get automatic WhatsApp updates with a tracking link — cutting 'where is my order' queries.
Get started
Put Shiprocket and WhatsApp on the same page
Fourteen days free with every integration unlocked. We’ll help you connect this one on the setup call.