How long does it take to connect Shiprocket?

About 2 min. You sign in through Shiprocket's own login screen — there are no API keys to copy for this integration — tick what should sync, and it is live. If you would rather not do it alone, we will connect it with you on the free setup call.

Can my chatbot use Shiprocket on its own?

Yes — connecting it adds 5 new blocks to the chatbot builder: Track Shipment, Check Serviceability, Create Order, Get Order, Cancel Order. Drag one into any flow and the bot can read from and write to Shiprocket mid-conversation, with no code and no webhook plumbing.

Which plan includes the Shiprocket integration?

Growth and above. Integrations are also controlled per team member, so you can let an agent see Shiprocket data beside a chat without letting them create or change records in it. You can disconnect at any time from one screen, and nothing is retained after you do.

How quickly do tracking updates reach the customer?

Within seconds of the courier scanning. Updates are pushed to us rather than polled, so packed, picked up, in transit, out for delivery and delivered each land in the conversation as they happen.

All integrations

LogisticsMade in IndiaGrowth plan and up

Shiprocket + WhatsApp

Turn shipping updates into WhatsApp conversations

Connect Shiprocket Ask about setup

One-click sign-inNo API keysDisconnect any time

Shiprocket

MotherBot

Tracking updates

0
Chatbot Nodes: 25+
Courier Partners: 2 min
Setup Time: 0
Kinds of data moving both ways

Both directions

What actually moves

Nothing has to be copied across by hand — in either direction.

Into your WhatsAppFrom Shiprocket

Tracking updates
Delivery status

Back into ShiprocketFrom your conversations

Shipment requests

See it happen

Shiprocket and WhatsApp, in one conversation

The chat plays on the left. What MotherBot and your tool did is on the right.

SNSneha Raoonline

Sneha, order #7719 is packed and leaving today.

An electronics sellerWhat MotherBot did, meanwhile

Shiprocket shipment booked from the order01

The honest comparison

The same week, run twice

Right now

Tracking links copied from the courier's dashboard
'Where is my parcel' is somebody's full-time job
A failed delivery discovered two days later
Shipping booked in one tab and messaged from another

A support queue full of one question

With MotherBot

Every scan relayed into the thread as it happens
The question stops being asked, because they already know
A slot change goes back to the courier from the chat
Booked and tracked without leaving the conversation

Delivery updates nobody has to send

What it does

Everything the connection handles

Live shipment tracking by AWB — status, location and ETA into variables

Courier serviceability & cheapest-rate check between two pincodes

Create shipping orders directly from chatbot flows

Auto out-for-delivery and delivered WhatsApp notifications

Cancel orders and look up order status from live chat

5 chatbot nodes: Track Shipment, Check Serviceability, Create Order, Get Order, Cancel Order

Per-account API-user login — no complex OAuth setup

Track shipments, check courier serviceability and rates, create shipping orders, and send out-for-delivery & delivered alerts to customers — all from WhatsApp chatbot flows.

In the bot builder

5 new blocks to drag in

They appear the moment it's connected, so your bot can use it mid-conversation.

Track ShipmentCheck ServiceabilityCreate OrderGet OrderCancel Order

Drag any of these onto a chatbot canvas

Setup

Connecting it, start to finish

Most people are through this in under ten minutes.

What people build

Three things teams set up first

Live Order Tracking Bot

Customer types 'track my order' → chatbot fetches live Shiprocket status by AWB → replies with current location, status and estimated delivery date.

Questions

About the Shiprocket integration

Both directions. Coming into your conversations from Shiprocket: tracking updates, delivery status. Going the other way, written into Shiprocket from what happens in chat: shipment requests. Nothing has to be copied across by hand in either direction.

Step-by-step guide

Shipping and delivery updates on WhatsApp

On its way, out for delivery, delivered — and a chatbot that answers "where is my order?".

Read the guide

Also connects

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Get started

Put Shiprocket and WhatsApp on the same page

Integrations come with our paid plans — the pricing page shows which ones each plan includes — and we’ll wire up the first one with you. Any fees Shiprocket charges are billed by Shiprocket, under your account with them.

Start free See pricing