Growth plan and up
Zendesk + WhatsApp
Escalate WhatsApp chats to Zendesk tickets in one tap
Create Zendesk tickets from WhatsApp conversations, escalate live chats to helpdesk agents, look up existing tickets by customer, and close tickets via chatbot flows.
What it does
Everything the Zendesk connection handles
Auto-create Zendesk ticket from any chatbot flow step
Escalate live chat conversation to Zendesk agent with full transcript
Look up customer tickets by phone or email in chatbot
Update ticket status and priority from WhatsApp chatbot
6 chatbot nodes: Create Ticket, Lookup, Update, Comment, Close, Agent Handoff
Secure OAuth 2.0 connection to your Zendesk subdomain
In the chatbot builder
6 nodes you can drag into any flow
These appear in the visual builder the moment the integration is connected — no code, no webhook plumbing.
Setup
How you connect it
Most teams are through this in under ten minutes.
- 1
OAuth with Zendesk
Enter your Zendesk subdomain and connect via OAuth. MotherBot gets only the permissions needed for ticket management.
- 2
Configure Escalation
Set escalation triggers: keyword detection, intent recognition, or explicit customer request.
- 3
Map Ticket Fields
Map chatbot-collected variables to Zendesk ticket fields: subject, priority, tags, custom fields.
- 4
Add Chatbot Nodes
Drag 6 Zendesk nodes into your chatbot flows for full ticket lifecycle management from WhatsApp.
What people build
Three things teams set up first
Automated Ticket Creation
Customer types 'complaint' → chatbot collects details → creates Zendesk ticket with priority, tags, and WhatsApp transcript attached.
Live Agent Handoff
Chatbot reaches limit → escalates to Zendesk agent → agent continues conversation from Zendesk with full WhatsApp context.
Ticket Status Bot
Customer asks 'where is my ticket?' → bot looks up open Zendesk tickets by phone → replies with status and ETA.
Also connects
More Customer Support integrations
Get started
Put Zendesk and WhatsApp on the same page
Fourteen days free with every integration unlocked. We’ll help you connect this one on the setup call.