How long does it take to connect Zendesk?

About 3 min. You sign in through Zendesk's own login screen — there are no API keys to copy for this integration — tick what should sync, and it is live. If you would rather not do it alone, we will connect it with you on the free setup call.

Can my chatbot use Zendesk on its own?

Yes — connecting it adds 6 new blocks to the chatbot builder: Create Ticket, Lookup Ticket, Update Ticket, Add Comment, Close Ticket, Agent Handoff. Drag one into any flow and the bot can read from and write to Zendesk mid-conversation, with no code and no webhook plumbing.

Which plan includes the Zendesk integration?

Infinity and above. Integrations are also controlled per team member, so you can let an agent see Zendesk data beside a chat without letting them create or change records in it. You can disconnect at any time from one screen, and nothing is retained after you do.

Does the agent have to work in two places?

No. A reply written in your helpdesk is delivered on WhatsApp, and the customer's WhatsApp reply appears on the ticket. Your agents stay in the tool they know, and the customer stays in the app they prefer.

All integrations

Customer SupportInfinity plan and up

Zendesk + WhatsApp

Escalate WhatsApp chats to Zendesk tickets in one tap

Connect Zendesk Ask about setup

One-click sign-inNo API keysDisconnect any time

Zendesk

MotherBot

Ticket status

0
Chatbot Nodes: Auto
Ticket Creation: 3 min
Setup Time: 0
Kinds of data moving both ways

Both directions

What actually moves

Nothing has to be copied across by hand — in either direction.

Into your WhatsAppFrom Zendesk

Ticket status
Agent replies

Back into ZendeskFrom your conversations

New tickets
Chat history

See it happen

Zendesk and WhatsApp, in one conversation

The chat plays on the left. What MotherBot and your tool did is on the right.

VIVikram Joshionline

my speaker stopped charging after 3 weeks

A consumer electronics brandWhat MotherBot did, meanwhile

The honest comparison

The same week, run twice

Right now

A WhatsApp complaint that never becomes a ticket
Two systems, two queues, and no shared history
Agents asking a customer to repeat what they just typed
No idea how many of your tickets started on WhatsApp

Complaints that die between two systems

With MotherBot

A ticket opened from the chat, in one tap
One queue, whichever way the customer arrived
The whole conversation attached to the ticket
Channel reporting that includes WhatsApp properly

One support process, not two half ones

What it does

Everything the connection handles

Auto-create Zendesk ticket from any chatbot flow step

Escalate live chat conversation to Zendesk agent with full transcript

Look up customer tickets by phone or email in chatbot

Update ticket status and priority from WhatsApp chatbot

6 chatbot nodes: Create Ticket, Lookup, Update, Comment, Close, Agent Handoff

Secure OAuth 2.0 connection to your Zendesk subdomain

Create Zendesk tickets from WhatsApp conversations, escalate live chats to helpdesk agents, look up existing tickets by customer, and close tickets via chatbot flows.

In the bot builder

6 new blocks to drag in

They appear the moment it's connected, so your bot can use it mid-conversation.

Create TicketLookup TicketUpdate TicketAdd CommentClose TicketAgent Handoff

Drag any of these onto a chatbot canvas

Setup

Connecting it, start to finish

Most people are through this in under ten minutes.

What people build

Three things teams set up first

Automated Ticket Creation

Customer types 'complaint' → chatbot collects details → creates Zendesk ticket with priority, tags, and WhatsApp transcript attached.

Questions

About the Zendesk integration

Both directions. Coming into your conversations from Zendesk: ticket status, agent replies. Going the other way, written into Zendesk from what happens in chat: new tickets, chat history. Nothing has to be copied across by hand in either direction.

Step-by-step guide

How to integrate WhatsApp with Zendesk

Turn chats into tickets, hand off to agents, and work within WhatsApp's 24-hour reply rule.

Read the guide

Also connects

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Zoho CRM

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Get started

Put Zendesk and WhatsApp on the same page

Integrations come with our paid plans — the pricing page shows which ones each plan includes — and we’ll wire up the first one with you. Any fees Zendesk charges are billed by Zendesk, under your account with them.

Start free See pricing