Zendesk
Escalate WhatsApp chats to Zendesk tickets in one tap
Create Zendesk tickets from WhatsApp conversations, escalate live chats to helpdesk agents, look up existing tickets by customer, and close tickets via chatbot flows.
6
Chatbot Nodes
Auto
Ticket Creation
3 min
Setup Time
Everything you can do with Zendesk + MotherBot
Every feature below becomes an available node in your chatbot builder — drag, drop, connect.
Auto-create Zendesk ticket from any chatbot flow step
Escalate live chat conversation to Zendesk agent with full transcript
Look up customer tickets by phone or email in chatbot
Update ticket status and priority from WhatsApp chatbot
6 chatbot nodes: Create Ticket, Lookup, Update, Comment, Close, Agent Handoff
Secure OAuth 2.0 connection to your Zendesk subdomain
Built for real workflows
See how businesses like yours use Zendesk + MotherBot to automate the hard parts.
Automated Ticket Creation
Customer types 'complaint' → chatbot collects details → creates Zendesk ticket with priority, tags, and WhatsApp transcript attached.
Automations like this take 5 minutes to build
Live Agent Handoff
Chatbot reaches limit → escalates to Zendesk agent → agent continues conversation from Zendesk with full WhatsApp context.
Automations like this take 5 minutes to build
Ticket Status Bot
Customer asks 'where is my ticket?' → bot looks up open Zendesk tickets by phone → replies with status and ETA.
Automations like this take 5 minutes to build
Up and running in minutes
Four steps. No developers needed.
OAuth with Zendesk
Enter your Zendesk subdomain and connect via OAuth. MotherBot gets only the permissions needed for ticket management.
Configure Escalation
Set escalation triggers: keyword detection, intent recognition, or explicit customer request.
Map Ticket Fields
Map chatbot-collected variables to Zendesk ticket fields: subject, priority, tags, custom fields.
Add Chatbot Nodes
Drag 6 Zendesk nodes into your chatbot flows for full ticket lifecycle management from WhatsApp.
Powerful chatbot nodes included
Drag these nodes into any chatbot flow — no code required. Connect your Zendesk data to WhatsApp conversations in seconds.
Drag these nodes into any chatbot flow — no code required
Works great with
Combine integrations for even more powerful automations.
