Growth plan and up
Zoho Desk + WhatsApp
Your WhatsApp support channel, powered by Zoho Desk
Create Zoho Desk tickets, escalate WhatsApp chats to helpdesk agents, look up existing tickets, and automate customer service workflows with 6 dedicated chatbot nodes.
What it does
Everything the Zoho Desk connection handles
Auto-create Zoho Desk tickets from WhatsApp conversations
Escalate chatbot conversation to Zoho Desk live agent
Look up tickets by phone or email in chatbot and live chat
Update ticket status, priority, and custom fields from WhatsApp
6 chatbot nodes: Create Ticket, Lookup, Update, Comment, Close, Agent Handoff
Supports all Zoho data centers: US, EU, IN, AU, JP
In the chatbot builder
6 nodes you can drag into any flow
These appear in the visual builder the moment the integration is connected — no code, no webhook plumbing.
Setup
How you connect it
Most teams are through this in under ten minutes.
- 1
Connect via OAuth
Authorize MotherBot in your Zoho Desk account. Select your organization and support portal.
- 2
Configure Departments
Map WhatsApp contacts to Zoho Desk departments and default assignees for automatic ticket routing.
- 3
Set Up Escalation
Define escalation triggers: keywords, chatbot dead-ends, repeat contacts, or explicit customer request.
- 4
Add Chatbot Nodes
Use 6 Zoho Desk chatbot nodes to build end-to-end support automation from ticket creation to resolution.
What people build
Three things teams set up first
Omnichannel Support
Customer starts on WhatsApp → chatbot auto-creates Zoho Desk ticket → agent handles from Zoho with full WhatsApp transcript.
CSAT Collection Bot
After ticket resolution, bot sends WhatsApp CSAT survey. Rating and comments are added as Zoho Desk ticket notes automatically.
Support Status Updates
Customer asks for update → chatbot looks up Zoho ticket by phone → sends real-time status without involving an agent.
Also connects
More Customer Support integrations
Get started
Put Zoho Desk and WhatsApp on the same page
Fourteen days free with every integration unlocked. We’ll help you connect this one on the setup call.