Zoho Desk
Your WhatsApp support channel, powered by Zoho Desk
Create Zoho Desk tickets, escalate WhatsApp chats to helpdesk agents, look up existing tickets, and automate customer service workflows with 6 dedicated chatbot nodes.
6
Chatbot Nodes
Real-time
Ticket Sync
3 min
Setup Time
Everything you can do with Zoho Desk + MotherBot
Every feature below becomes an available node in your chatbot builder — drag, drop, connect.
Auto-create Zoho Desk tickets from WhatsApp conversations
Escalate chatbot conversation to Zoho Desk live agent
Look up tickets by phone or email in chatbot and live chat
Update ticket status, priority, and custom fields from WhatsApp
6 chatbot nodes: Create Ticket, Lookup, Update, Comment, Close, Agent Handoff
Supports all Zoho data centers: US, EU, IN, AU, JP
Built for real workflows
See how businesses like yours use Zoho Desk + MotherBot to automate the hard parts.
Omnichannel Support
Customer starts on WhatsApp → chatbot auto-creates Zoho Desk ticket → agent handles from Zoho with full WhatsApp transcript.
Automations like this take 5 minutes to build
CSAT Collection Bot
After ticket resolution, bot sends WhatsApp CSAT survey. Rating and comments are added as Zoho Desk ticket notes automatically.
Automations like this take 5 minutes to build
Support Status Updates
Customer asks for update → chatbot looks up Zoho ticket by phone → sends real-time status without involving an agent.
Automations like this take 5 minutes to build
Up and running in minutes
Four steps. No developers needed.
Connect via OAuth
Authorize MotherBot in your Zoho Desk account. Select your organization and support portal.
Configure Departments
Map WhatsApp contacts to Zoho Desk departments and default assignees for automatic ticket routing.
Set Up Escalation
Define escalation triggers: keywords, chatbot dead-ends, repeat contacts, or explicit customer request.
Add Chatbot Nodes
Use 6 Zoho Desk chatbot nodes to build end-to-end support automation from ticket creation to resolution.
Powerful chatbot nodes included
Drag these nodes into any chatbot flow — no code required. Connect your Zoho Desk data to WhatsApp conversations in seconds.
Drag these nodes into any chatbot flow — no code required
Works great with
Combine integrations for even more powerful automations.
